All returns must be requested from the section « My Orders » of your customer area on the website www.mesdemoisellesparis.com. It is important to follow our return procedure in order to be assured of the proper delivery of your package and its refund. 

You have a legal period of 30 days to exercise your right of withdrawal from the date of receipt of the package. 

In order to complete your request, here are the steps to follow: 

Make a return request on the relevant order.

Select the product(s) you wish to return. For quality concerns, we will ask you to specify the reason for your return. 

You will then receive a confirmation email with the DHL slip. The latter is also available in the « Returns » section of your customer area. 

Then contact DHL to schedule your pickup via the MyDHL website or by calling the carrier’s customer service department. You will need to enter the WAYBILL number available on your prepaid packing slip. Then, specify the pick-up address as well as the weight and dimensions of the package. Finally, you will just have to choose the time slot of your wish. 

You can also drop off your package at the DHL relay point of your choice. 

A return from abroad is made in the same way as a classic return. Returns are offered and a prepaid DHL WORLDWIDE slip will be provided.

Your package is ready to go!